VeCommerce assists organisations deliver exceptional customer interactions!

 

This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies.


VeBlog

Should all customer service calls be answered by humans?

12/11/2008

A leading insurer answers all their customer service calls with live agents. Is this the right approach?


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It will never happen to me

4/11/2008

Recently, I got a voicemail from my bank asking me to contact their Anti-fraud team. This is not unusual as they commonly contact customers to query transactions that they believe might be fraudulent.


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Moving House - a frustrating customer experience

22/10/2008

I moved house recently – and once again undertook the inevitable and dreaded task of making the required phone calls to connect the usual services to the house.


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Meltdown - Innovate or fail

15/10/2008

Could the global credit crisis stimulate innovation in the customer service industry?


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Unnecessary collection of private data on websites

24/09/2008

Why do some websites collect unnecessary private data?


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Success Stories

ahm

Australian Health Management (ahm) was keen to provide greater levels of security to its members.

Video Interview

Melinda Charlesworth, Operations Manager

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Suncorp

VeCommerce has provided a friendly, quick and efficient contact channel for callers to Suncorp

Video Interview

Andrew Mulvogue - General Manager

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Ladbrokes

Ladbrokes are able to provide enhanced customer choice with a channel that is economically viable.

Video Interview

Steve Maxwell - Chief Information Officer

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Dublin Airport

DAA has implemented VeCommerce's fully automated speech based flight information system, VeQuery.

Video Interview

Suzanne McKenna - IT Solutions Manager

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Auckland Co-op Taxis

Auckland Co-op Taxis implemented VeCab and increased their customer service levels.

Video Interview

Brent Milham - General Manager

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